Frequently Asked Questions
Everything you need to know about our premium sustainable cashmere.
Where does Pura Cashmere source its wool?
We ethically source our Grade A cashmere from the Alashan regions of Inner Mongolia, partnering with nomadic herders who prioritize animal welfare and sustainable grazing practices.
How should I care for my cashmere garments?
To maintain the softness and longevity of your pieces, we recommend hand washing in cold water with a specialized wool detergent. Lay flat to dry and never wring or hang your cashmere.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I prevent my cashmere from pilling?
Pilling is a natural occurrence in high-quality natural fibers. We recommend using a cashmere comb or fabric shaver gently on affected areas to keep your garment looking new.
Are your dyes eco-friendly?
Absolutely. We use Oeko-Tex certified non-toxic dyes that are safe for both your skin and the environment, ensuring vibrant color without harsh chemical runoff.